Returns & Damaged Items

Last updated: October 6, 2026

All sales are final

For hygiene, safety and quality reasons, we do not accept returns or exchanges of any product, opened or unopened.

We do not offer refunds for a change of mind.

If a product page states a different rule, that rule applies to that product.

Include your order number, a photo of the item, a photo of the packaging, a photo of the shipping label, and the batch code printed on the product.

Keep the item and all its packaging until we answer your claim. We may ask you to send it back.

Damage that happens after delivery, or from use not described on the label, is not covered.

When the carrier’s tracking shows your package as delivered, it is considered delivered.

We are not responsible for packages lost or stolen after delivery. Check with your neighbors and contact the carrier.

If tracking shows no delivery, contact us within 14 days of shipment. Include your order number.

Claims received after these deadlines are not accepted.

We reship a lost, damaged, defective or wrong order once per customer, as a one-time courtesy.

We monitor claims for abuse. We may limit or refuse a reshipment or refund, especially after repeated claims.

We ship a replacement after we approve your claim.

If a replacement is not possible, we refund the original payment method.

If an order is refunded, the value of any gift or promotional benefit received with it is deducted from the refund.

If you gave an incorrect or incomplete address, reshipping is at your cost.

Orders refused by the recipient or left unclaimed at the carrier are not refunded.

A subscription order that has been charged and shipped is not refunded.

Claims for damaged, defective, wrong or lost items follow this policy. Read our Subscription Terms.

Our mailing address does not accept returns.